As Property Managers, our objective is to provide property owners and tenants with a unique level of service and accountability based on the simple promise that a truly satisfied customer is one who is happy, content and confident; that the services provided on their property are well managed and the property is being well maintained. Our aim is to create a workable environment in which all service aspects of the estate will be effectively managed, and the investment value of the properties within, be retained, protected and enhanced at the most cost-effective level.
We pride ourselves on having a zero tolerance policy to rental arrears, a meticulous tenant selection process, regular thorough inspections, detailed written reports, prompt and efficient attention to items of maintenance, low vacancy rates and a very low turnover of property management staff, which all amounts to a high level of consistent management and service for you, the customer.
Share of Common Expenses:
a) Issue invoices and statements for share of common expenses to all the occupants tenant son a regular basis (monthly / quarterly).
b) Collect from all individual unit owners or tenants their respective share of common expenses and deposit them into the company’s bank account.
c) Ensuring the share of common expenses is collected from the occupants / tenants by the due date and take appropriate action on defaulters.
d) Internal billings for water, electricity and generator consumption will be generated on the basis of installed check-meter readings and thereafter ensure payments are collected.
a) Process payments to suppliers for various products and services.
b) Ensure utility service providers are paid on time e.g. electricity, water, security, garbage, landscaping, service contracts for generator and lift etc.
c) Maintain monthly payroll of caretakers, gardeners, etc. and make payment of their Salaries, NSSF, NHIF, and PAYE.
d) Ensure payment of annual bills like land rent, land rates and insurance are done without any delays.
e) Maintain an independent client bank account for the company if required to manage collections and payments. A full account of all the transactions of this bank account supported by bank statements and payment vouchers will be provided every month.
f) We will only make payments that are authorized and within our mandate. Prior approvals will be obtained from the landlord for any payments we are not authorized to make.
On-Site Maintenance and Management:
a) Supervision of security guards.
b) Supervision of garbage collectors.
c) Supervision of cleaners.
d) Supervision of contractors carrying out their duties in the common areas.
e) Check general cleanliness and landscaping.
f) Reading of common area water and electricity meters and functioning of the borehole.
g) Ensure routine maintenance of power generators is carried our regularly.
h) Oversee all routine maintenance of the common areas e.g. Parking Area, Stair Cases, Corridors, Common Area Lighting, Water Points in the Common Area, Common Toilets, Main Gate, Driveway, Estate Driveway Lighting, Gym, etc.
i) Attend meetings with the Management Committee, Owners and Tenants whenever requested.
j) Maintain a log of any repairs or maintenance done on the common areas such as – roof areas, roof water tank area, ground landscaping, driveways, generator maintenance, fire systems, elevator maintenance, security equipment maintenance, etc. that fall under the mandate and responsibility of the common areas.
a) Obtain quotations from reputable insurance companies at least 3 months prior to expiry date of the current cover and review to ensure adequate cover is taken for the property.
b) Handling all documentation (annual contracts) relating to service providers. The Management Company will also enter into maintenance and service contracts for equipment that will require routine maintenance such as elevator service, generator service, borehole service, etc.
c) Negotiate best prices with suppliers of various services e.g. security, garbage collection, insurance, diesel for the generator etc.
d) Develop a set of Rules and Regulations applicable to the occupants / tenants.
e) Take appropriate action against occupants / tenants that do not comply with the Rules, Regulations and Policies that have been set by the Management Company.
f) Prepare Minutes of all meetings and circulate the same to the landlords.
g) Organize meetings at least once every quarter with the Landlords to ensure that the property is being run in an appropriate manner and to deal with any matters that may become apparent.
h) Prepare following documents suitable for the property:
Rules & Regulations.
Duties & Instructions for the Guards.
iii. Duties & Instructions for the Caretaker.
Call Centre 24/7/365:
We can be contacted 24/7/365 for any emergency services required. We are knowledgeable in building maintenance and have an outsourced team of experts who can troubleshoot and attend to any emergency issues.